NuzzleFox is a UK-based independent business creating handmade wooden products. NuzzleFox is operated as a sole trader business.

For the purposes of UK data-protection law, NuzzleFox is the controller of the personal information described in this policy. This means that we decide why and how that information is used.

NuzzleFox
33 Stonemason Way
Peterborough
PE4 7FL
United Kingdom

Email: hello@nuzzlefox.co.uk

The information we collect depends on how you use our website and services.

Identity and contact information

• Your name.
• Your email address.
• Your billing and delivery addresses.
• Your telephone number where supplied for an order or delivery.
• The name of a recipient where an order is being sent as a gift.

Order and transaction information

• Products ordered and quantities purchased.
• Order numbers, dates, values and order status.
• Personalisation and customisation instructions.
• Braille or accessibility options selected for a product.
• Delivery choices and tracking information.
• Refunds, returns, replacements and customer-service history.
• Limited payment information such as payment status and transaction references.

Account information

• Account username and email address.
• Saved billing and delivery information.
• Order history.
• Account preferences.
• Encrypted or securely hashed account credentials.

Communications

• Messages submitted through our contact form.
• Your enquiry type and optional order number.
• Emails and other correspondence with NuzzleFox.
• Reviews, feedback and responses to customer surveys.

Marketing information

• Whether you have asked to receive marketing.
• Your newsletter sign-up details.
• Your unsubscribe or opt-out preferences.
• Information about engagement with our emails, where available.

Technical and website-use information

• Internet Protocol address.
• Browser, device and operating-system information.
• Approximate location derived from technical information.
• Pages viewed and links selected.
• Session, referral and website-interaction information.
• Cookie and consent preferences.
• Security, diagnostic and server-log information.

We may collect personal information directly from you when you:

• Place an order.
• Use guest checkout.
• Create or manage a customer account.
• Request personalisation or a custom product.
• Complete our contact form.
• Contact us by email.
• Subscribe to marketing emails.
• Leave a review or provide feedback.
• Request a cancellation, return, refund or replacement.
• Change your cookie preferences.

We may also collect information automatically through essential website technologies, server logs and, where you have consented, analytics technologies.

Information may also be provided by businesses involved in completing your transaction, such as Stripe, a delivery provider or a fraud and security service.

Data-protection law requires us to have a valid reason, known as a lawful basis, whenever we use personal information. Depending on the activity, we may rely on:

Contract

We use information where it is necessary to enter into or fulfil a contract with you. For example, we need your order, payment and delivery information to provide the product you purchased.

Legal obligation

We use or retain information where this is necessary to meet a legal, regulatory, accounting or tax obligation.

Legitimate interests

We may use information where it is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

These interests may include protecting our website, preventing fraud, maintaining business records, handling customer enquiries, improving our services and establishing or defending legal claims.

Consent

We rely on consent where you make a clear choice, such as agreeing to receive certain marketing communications or allowing non-essential analytics technologies.

You may withdraw consent at any time. Withdrawing consent does not make earlier use of your information unlawful.

We use MailPoet to manage and send NuzzleFox newsletters, new-product announcements and promotional offers.

You may join our marketing list by:

• Using a newsletter sign-up form.
• Selecting the marketing option during checkout.
• Providing another clear request to receive marketing.

The marketing option at checkout should be separate from the information needed to fulfil your order. You can purchase from us without agreeing to receive marketing.

MailPoet may record information such as subscription status, sign-up date, email delivery, opens and selected links, depending on the settings and features in use.

If you unsubscribe, we may retain limited information on a suppression list so that we can respect your request and avoid sending marketing to that address again.

Unsubscribing from marketing does not prevent us from sending essential service communications about an order, payment, delivery, account, refund or customer-service enquiry.

Cookies are small files or similar technologies placed on or accessed from your device when you use a website.

Essential technologies

Essential technologies may be used without optional analytics consent where they are necessary to:

• Operate the shopping basket and checkout.
• Maintain website and account security.
• Remember login sessions.
• Process payments.
• Prevent misuse or fraud.
• Remember your cookie preference.

Analytics technologies

With your permission, analytics technologies may be used to help us understand how the website is used and where improvements may be helpful.

You can accept, reject or choose non-essential technologies through our cookie banner. You can also reopen the cookie settings and change your choice later.

Please read our Cookie Policy for further information.

Where analytics consent has been given, we may use Google Analytics 4 to understand how visitors find and use the NuzzleFox website.

The information collected may include:

• Pages viewed and approximate session duration.
• Website navigation and interactions.
• General device, browser and operating-system information.
• Approximate geographic information.
• Referral sources and campaign information.
• Technical identifiers and diagnostic information.

We use this information to review website performance, improve content, understand visitor journeys and identify technical or usability issues.

Google processes information under its own privacy and data-processing arrangements.

Where analytics consent has been given, we may use Microsoft Clarity to understand how visitors interact with our website.

Clarity may provide aggregated interaction information, such as pages visited, scrolling, clicks, navigation patterns, device information and technical performance.

Depending on its configuration, Clarity may provide session recordings or heatmaps. These tools are intended to help us identify areas where pages are unclear, difficult to use or not working as expected.

We do not use Clarity with the purpose of identifying individual visitors. Microsoft processes information under its own privacy and data-processing arrangements.

We may use Google Search Console to understand how the NuzzleFox website appears and performs in Google search results.

Search Console provides website owners with information such as search terms, page performance, indexing status, device categories and general geographic information.

We use this information to monitor website visibility, identify technical issues and improve the usefulness of our content.

We only share personal information where reasonably necessary for the purposes described in this policy or where required by law.

To deliver an order, we may provide the selected courier with relevant details such as:

• The recipient’s name.
• The delivery address.
• A telephone number or email address where required for delivery updates.
• Parcel, tracking and delivery instructions.

The delivery provider may send tracking notifications and use the information to complete delivery, manage redelivery, investigate a missing parcel or handle a delivery claim.

Customers may be able to place an order using guest checkout or create an optional customer account.

An account may allow you to review orders, manage addresses and access other account features.

You are responsible for keeping account access details confidential and for informing us if you believe an account has been accessed without permission.

You may ask us to close your account. Some transaction information may still need to be retained where required for tax, accounting, fraud prevention, dispute management or other legal purposes.

Our contact form may collect:

• Your name.
• Your email address.
• An optional order number.
• Your selected enquiry type.
• The message you submit.
• Technical security information used to prevent spam or misuse.

We use this information to respond to your enquiry, provide customer service, investigate issues and keep an appropriate record of our correspondence.

Please do not include payment-card details or other unnecessary sensitive information in the message field.

When you order a personalised or custom product, we use the information you supply to create and fulfil that order.

This may include names, dates, messages, selected wording, braille choices, artwork or other custom instructions.

You must have permission to provide personal information relating to another person. For example, where you order a gift displaying another person’s name, you are responsible for ensuring that its use is appropriate.

Personalisation information may be retained with the order record where reasonably necessary for fulfilment, customer support, repeat production, legal records or dispute resolution.

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.

These periods are general guidelines. Information may be deleted sooner where it is no longer needed or retained longer where there is a legal, regulatory, security or dispute-related reason.

Some service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we expect appropriate safeguards to be used where required by data-protection law. These may include:

• A recognised adequacy decision.
• Approved contractual protections.
• The UK International Data Transfer Agreement.
• An approved UK addendum to standard contractual clauses.
• Other safeguards recognised by applicable law.

You may contact us for further information about the safeguards relevant to a particular service.

Some NuzzleFox products are designed for children, families or educational use. However, purchases and customer accounts are intended to be created and managed by adults.

We do not knowingly invite children to create customer accounts, subscribe to marketing or submit personal information independently.

A parent, guardian, carer or responsible adult should place orders and communicate with us where a product is intended for a child.

Contact us if you believe a child has provided personal information without appropriate permission so that we can review the situation.

Depending on the circumstances and the lawful basis used, you may have the following rights:

Rights may be subject to legal conditions and exemptions. For example, we may need to retain information required for tax records, fraud prevention, an ongoing transaction or a legal claim.

To exercise a data-protection right, email:

hello@nuzzlefox.co.uk

Please explain what you are requesting and provide enough information for us to identify the relevant records.

We may ask for reasonable evidence of identity before releasing, changing or deleting personal information. This is intended to protect your information from unauthorised access.

We will respond within the timeframe required by applicable data-protection law. There is normally no charge, although the law permits a reasonable fee or refusal in limited circumstances involving manifestly unfounded or excessive requests.

Please contact us first if you have a concern about how your information has been handled. We will take your concern seriously and try to resolve it.

You also have the right to complain to the UK Information Commissioner’s Office, commonly known as the ICO.

Information about raising a concern is available through the official ICO website.

NuzzleFox does not currently make decisions about customers that have a legal or similarly significant effect using solely automated decision-making.

Payment and fraud-prevention providers may use automated checks when assessing a transaction. These providers operate under their own policies and legal responsibilities.

Our website may contain links to websites operated by other organisations.

This Privacy Policy applies to NuzzleFox. We are not responsible for the privacy practices, security or content of an external website. You should review the privacy information provided by that organisation.

We may update this policy when our website, services, providers, business practices or legal obligations change.

The latest version will be published on this page. Material changes may also be highlighted through the website or another appropriate method.

We recommend reviewing this page occasionally to remain informed about how we use personal information.