Delivery Information
Handcrafted with care. Delivered with confidence. Every NuzzleFox order is carefully prepared, quality checked and packaged before leaving our workshop.
Handmade to Order
Many NuzzleFox products are handcrafted after your order is placed rather than taken from warehouse stock. This allows us to carefully prepare, finish and inspect every item before it is packaged.
Handmade products naturally take a little longer than mass-produced alternatives, but we believe quality is always worth the wait.
Free UK Delivery
We currently deliver throughout the United Kingdom.
- FREE standard UK delivery on every order.
- No minimum spend.
- No hidden delivery charges.
- International delivery is not currently available.
Production & Dispatch
Estimated production times are shown on each individual product page.
Production times may vary depending on:
- Handmade production.
- Personalisation (when available).
- Seasonal demand.
- Bank holidays.
Once your order has been dispatched, you'll receive a confirmation email.
Delivery Times
After dispatch, most UK orders normally arrive within 2–5 working days.
Please remember this delivery estimate begins once your order has been completed and dispatched.
Tracking Your Order
Where available, we'll send tracking information in your dispatch confirmation email so you can follow your parcel's journey.
Some smaller parcels may be sent using delivery services that do not provide tracking.
Packaging
Every NuzzleFox order is carefully packaged to help protect it during transit.
We aim to use packaging that is both protective and as environmentally responsible as possible.
If your parcel arrives visibly damaged, please contact us as soon as possible and include photographs if you can.
Damaged, Missing or Delayed Orders
If your order:
- Arrives damaged.
- Appears incomplete.
- Has not arrived within a reasonable time.
Please contact us as soon as possible with your order number and, where appropriate, photographs of the issue. We'll investigate promptly and work with you to resolve the problem.
Delivery Address
Please check your delivery address carefully before placing your order.
If you notice a mistake after ordering, contact us immediately. If production or dispatch has not started, we'll do our best to update your address.
Unfortunately, we cannot accept responsibility for delays or additional costs resulting from incorrect delivery information supplied during checkout.
Unexpected Delays
Occasionally deliveries may take longer due to circumstances outside our control, including:
- Courier delays.
- Severe weather.
- Public holidays.
- Periods of exceptionally high demand.
If we're aware of any significant delays affecting your order, we'll always do our best to keep you informed.
Need Help?
If you have any questions about your order or delivery, we're here to help. Our friendly team responds to enquiries seven days a week and aims to reply within 1–2 days.
Contact NuzzleFox