Frequently Asked Questions

Yes. Our products are designed, cut, finished, checked and packed with care.

We are not a mass-production business, so small natural variations may appear between individual products. We believe these differences are part of what makes every wooden piece special.

We begin preparing handmade orders as soon as possible after they are placed.

Personalised and custom orders may be scheduled for production after the 8-hour cancellation period has passed.

Please contact us within 8 hours of placing your order if you need to change or cancel it.

Provided production has not started, we will do our best to make the requested change or cancel the order and issue a full refund.

After this time, personalised or custom-made products may have entered production and cannot normally be cancelled simply because you have changed your mind.

This does not affect your statutory consumer rights.

Personalised and bespoke options are part of our plans for NuzzleFox, but they are not currently available across our full collection.

Any personalisation options that are available will be clearly shown on the relevant product page before you place your order.

Each item goes through several stages, including preparation, precision cutting, hand-finishing, painting or sealing where applicable, quality checking and careful packing.

Taking this extra time helps us produce something that feels special and is made to be enjoyed for years.

Standard UK delivery is free on all NuzzleFox orders. There is no minimum order value required.

We currently deliver within the United Kingdom only.

We hope to consider additional destinations as NuzzleFox grows.

Because our products are handmade, preparation and dispatch times may vary. The current estimated production and delivery time will be displayed on the relevant product page.

Once your order has been dispatched, we will send you a confirmation email. During especially busy periods, handmade orders may take a little longer, but we will always aim to keep you informed.

Please allow the estimated delivery period shown in your dispatch confirmation.

If your parcel has still not arrived after this time, contact us with your order number so we can investigate.

For eligible standard products purchased online, you can normally tell us that you wish to cancel within 14 days of receiving your order. You will then have a further 14 days to return the product.

Products should be returned unused, complete and in their original condition. The customer is responsible for arranging and paying for change-of-mind return postage.

Please read our Returns and Refunds Policy before sending anything back.

Products that have been personalised or made to your individual specifications cannot normally be returned simply because you have changed your mind.

This does not affect your rights if the product is faulty, damaged, incorrect or not as described.

We carefully inspect and package every order, but please contact us promptly if your product arrives damaged.

Include your order number, a description of the problem, and clear photographs of the product and packaging.

We will review the issue and arrange an appropriate repair, replacement or refund.

Please contact us if your product is faulty, damaged, incorrect or not as described.

Your statutory consumer rights always apply, including to personalised and custom-made products.

Our current children's products are generally designed for children aged six years and over, unless a different age recommendation is shown on the individual product page.

Please always check the product description and safety information before use. Adult supervision is recommended.

Some products may include small pieces or raised braille elements. These products are not suitable for children under three years due to the risk of choking.

Always inspect the product before use and stop using it immediately if a piece becomes loose, damaged or detached.

We carefully select paints, coatings and finishes that are suitable for the intended use of each product.

Where applicable, we aim to use products that comply with relevant toy-safety requirements, including EN 71 standards.

Full safety details and age recommendations will be provided on each individual product page.

We aim to use carefully selected, premium-quality wood and wood-based materials that provide a strong, attractive and tactile finish.

The precise material may vary between collections, so details will always be provided within the individual product description.

No two pieces of natural wood are completely identical. Grain, colour, knots and markings may vary slightly from the photographs shown online.

These natural variations are not faults. They are part of the character and individuality of genuine wooden products.

We want to create thoughtful products that can be enjoyed by as many people as possible.

Accessibility features will vary between products and collections, so each product page will explain exactly what is included.

Selected products will offer braille as an optional feature, allowing you to choose the version that best suits the person using it.

Where this option is available, it will be clearly shown before you add the product to your basket.

Not every NuzzleFox product will include braille.

It will be available on selected designs where it is practical, helpful and appropriate. Please check the individual product description before ordering.

Individual needs and abilities can vary significantly.

We provide detailed descriptions, measurements, safety information and accessibility details to help you decide whether a product is suitable.

A parent, carer, teacher or responsible adult should assess whether the product is appropriate for the intended user.

Gently wipe the surface with a soft, slightly damp cloth, then dry it immediately.

Do not soak the product or place it in a dishwasher.

Unless the product description specifically states otherwise, NuzzleFox products are designed for indoor use.

Keep them away from rain, excessive moisture, strong heat and prolonged direct sunlight.

Store all pieces together in a clean, dry place and check that every piece is accounted for after use.

Keep small parts away from younger children and pets.